Privacy Policy

01

Information We Collect

In the course of providing our services, we may collect the following categories of information:

Personal Information

When you register an account, make a booking, or contact us, we collect personal details including your full name, email address, phone number, and mailing or billing address.

Pet Information

To deliver the highest standard of care for your rabbit, we collect details about your pet including their name, breed, age, weight, medical history, dietary requirements, vaccination records, and any behavioural notes relevant to their grooming or boarding experience.

Booking Data

We retain records of your service bookings, including dates, service types selected (grooming, boarding, day care), preferred branch location, special instructions, and booking history.

Payment Information

Payment transactions are processed securely through our designated payment processor, iPay88. We do not store your full card number or sensitive financial credentials on our servers. iPay88 operates its own privacy and security framework, and we encourage you to review their policy at ipay88.com.

Usage Data

When you visit behnyo.com, we may automatically collect certain technical information such as your IP address, browser type and version, pages visited, time spent on the site, referring URLs, and device identifiers. This data is collected via cookies and similar technologies to help us understand how our website is used and how we can continually refine your experience.

02

How We Use Your Information

The information we collect serves specific, legitimate purposes in our commitment to delivering a seamless and exceptional experience. We use your data to:

• Provide, manage, and fulfil your bookings for grooming, boarding, day care, and product orders
• Process payments securely through iPay88 and maintain accurate transaction records
• Send booking confirmations, reminders, service updates, and post-care summaries
• Personalise your experience based on your pet's profile and care history
• Communicate with you regarding your account, inquiries, and any changes to our services
• Improve our website, services, and internal processes based on usage insights and customer feedback
• Fulfil our legal and regulatory obligations under applicable Malaysian law
• Investigate and resolve any complaints, disputes, or service concerns

We will not use your personal data for purposes beyond what is stated here without first obtaining your consent, except where required by law.

03

Data Sharing and Disclosure

Beh and Yo Trading Sdn Bhd does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information only in the following limited circumstances:

Payment Processor

Your payment details are shared with iPay88 solely for the purpose of processing your transactions securely and in accordance with their data protection practices.

Service Providers

We may engage trusted third-party service providers (such as email delivery platforms, IT infrastructure providers, or analytics tools) who assist us in operating our website and delivering our services. These parties are granted access to your data only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose your personal data if required to do so by law, court order, regulatory authority, or government directive, or where we reasonably believe disclosure is necessary to protect our legal rights or to prevent harm.

04

Data Security

We take the protection of your personal data seriously. Beh and Yo Trading Sdn Bhd implements reasonable and appropriate technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction. These measures include data encryption during transmission, access controls limiting data exposure to authorised personnel only, and regular security reviews of our systems.

While we strive to maintain the highest standards of security, please be aware that no method of electronic transmission or storage is entirely infallible. We encourage you to take appropriate precautions when sharing information online.

05

Cookies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience and help us understand how visitors interact with our site. We use cookies for the following purposes:

• Essential cookies — Required for the website to function correctly, including maintaining your session when logged into your account.
• Functional cookies — Remember your preferences and settings to personalise your visit.
• Analytics cookies — Help us understand visitor behaviour, page performance, and areas for improvement — all in an aggregated and anonymised form.

You may adjust your browser settings to decline cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

06

Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you are entitled to the following rights in respect of your personal data:

• Right of Access — You may request a copy of the personal data we hold about you at any time.
• Right of Correction — You may request that we correct or update any inaccurate, incomplete, or outdated personal data.
• Right to Withdraw Consent — Where processing is based on your consent, you may withdraw it at any time. Please note that withdrawal of consent may affect our ability to provide certain services to you.
• Right to Limit Processing — You may request that we limit the use of your personal data in certain circumstances.

To exercise any of these rights, please contact us at support@behnyo.com or call us at 011-5139 9268. We will respond to all verified requests within a reasonable timeframe as required by law.

07

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Booking and transaction records are retained for a minimum of seven (7) years to comply with statutory financial and regulatory requirements.
• Pet care and medical records are retained for the duration of your active relationship with Beh & Yo and for a reasonable period thereafter.
• Account data is retained for as long as your account remains active, or until you request its deletion.

Upon expiry of the relevant retention period, your data will be securely deleted or anonymised.

08

Third-Party Links

Our website may contain links to third-party websites, platforms, or services for your convenience and reference. Please be aware that Beh and Yo Trading Sdn Bhd has no control over the content, practices, or privacy policies of those external sites. We encourage you to review the privacy policy of any third-party site you visit, as we are not responsible for their data handling practices.

09

Children's Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe that a child under 18 has provided us with personal information without appropriate parental consent, please contact us promptly at support@behnyo.com and we will take immediate steps to remove such information from our records.

10

Changes to This Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this Policy periodically to remain informed of how we are protecting your information.

Your continued use of our services following any changes constitutes your acknowledgment of the revised Policy.